Frequently Asked Questions
CARE-LTC and the Care Passport Portal
What is carepassport.ca?
carepassport.ca is the home of the Care Passport portal where employers and employees can manage, track, and share training records.
Training, Tracking and Records
What types of training can be tracked?
All legislated training under Ontario’s Fixing Long-Term Care Act, 2021 and Long-Term Care Homes Act, 2007 can be tracked, including onboarding and annual mandatories.
Who controls the training records?
Employees own their personal training records and can share them with any LTC home. Employers manage and report on training for their staff through the portal.
How does sharing work?
Employees create a Care Passport account where training records are stored. When they start work at a new LTC home, they are invited to share their records with the new employer — eliminating the time and expense of redundant training.
Compliance and Security
Is the portal secure?
Yes. All data is encrypted and stored securely in Canada, in compliance with PIPEDA and other applicable privacy laws.
Costs
Is funding available to cover the cost of training?
Funding is currently available for LTC homes operating in Ontario to cover the cost of orientation and mandatory education training. The funding will cover to 5,000 individuals per year across Ontario. This includes new and existing home staff, agency staff, volunteers, and students.
How long will funding be available for?
Funding runs until 2027 and will be granted on a first come, first serve basis. After the funding period, LTC homes will cover the cost of training directly.
How does the Care Passport Portal reduce costs?
When you hire staff who have previous training verified through the Care Passport Portal, you do not pay anything for that training. You only pay for any additional training you require beyond what they have already completed.
Getting Started
What information do I need to set up my organization?
You’ll need decide who your organization’s main Care Passport Portal admin will be, along with a list of staff roles and the mandatory training required for each role. You can also select your preferred training providers and designate equivalent training from other sources.
Can I track both internal and external training?
Yes. The Care Passport portal allows you to track training delivered internally, by third-party providers, or a combination of both. You can also recognize training completed through other LTC homes that use the portal.
How do I invite staff to join my organization in the portal?
Once your organization is set up, you can invite staff by entering their email address and selecting their role. When they accept the invitation, you’ll be able to view their existing training records if they already have a Care Passport.